Pixel Perfect Preview is available in Beta

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    Lauren Tew
  • on 08-15-2022

Creating social media content on third-party platforms doesn't always turn out how you'd expect. That's why we created Pixel Perfect Preview - our built-in tool showing exactly how your Facebook and Instagram posts will look out in the wild. Pixel Perfect Preview will automagically appear when editing an item in your Content Library.

How to Enable Beta Mode:

Instagram User & Location Tagging is Available in Beta

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    Lauren Tew
  • on 08-15-2022

In addition to Pixel Perfect Preview, you can now add user and location tags for Instagram posts. 

Check it out below!

Ready to use Pixel Perfect Preview, user tagging, and location tagging? Here's now to enable Beta mode:

Get your cameras ready! Reels auto-publishing is here 🎥

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    Lauren Tew
  • on 07-20-2022

Videos get engagement 👁️‍🗨️

That's a fact so big that Facebookmetastagram had to "borrow" the feature from rising star Tiktok or risk becoming irrelevant.


Reels generate up to 67% more engagement than regular IG videos. But handling Reels for clients isn't sustainable if you have to post them manually - until now!

With Reels auto-publishing, you can now keep your client's Reels filled with relevant, engaging content.

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    Click the toggle in the publishing tab when uploading a video, and voila! Easy-peasy Reels scheduling. 


    Happy posting!

    TikTok Now Live!

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      Lauren Tew
    • on 06-29-2022

    It doesn't matter if you love, hate, or are still figuring out TikTok - the reality is this social behemoth has a gravitational pull marketers can't ignore with $2.3 billion spent on the platform last year and over a billion active users.

    If you're trying to surf the mega-wave created by this trendy titan, rejoice! We are stoked to give you a tow-in with TikTok post scheduling now available through Cloud Campaign, so you can spend less time cranking out posts and more time carving tasty waves (or whatever it is that sparks joy for you). Click here for additional details and posting parameters.

    Schedule Instagram Carousel Posts From Cloud Campaign

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      Lauren Tew
    • on 03-17-2022

    We're stoked to be among the first to support direct publishing of Carousel posts to Instagram after Meta just announced a new API endpoint enabling the feature today.

    Be sure to send some love to our dedicated team of engineers who moved meta-mountains to get you this feature today.

    You don't even need to do anything different. Just schedule a multi-image post in Cloud Campaign like you normally would and watch in delight as your Carousel posts without any intervention.

    If you experience any issues with this new feature or have feedback, please shoot us a note at support@cloudcampaign.io. Happy scheduling!

    Set Default Post Time on Calendar

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      Lauren Tew
    • on 02-01-2022

    We use hundreds of data points to automatically find the best time to post when you drag and drop content onto the calendar or when you bulk upload content via a spreadsheet.

    But sometimes you just want to focus on consistency and publishing at the same time every day - we get that! With this new feature, you can override the Optimal Post Time and instead set a default post time when dropping posts onto the calendar, scheduling new posts from the calendar, and when using spreadsheet scheduling.

    To get started, navigate to your Brand Settings and click on the Publishing tab to see the new "Override Optimal Post Time Setting". Enable this toggle, choose your ideal post time, and don't forget to click Save Changes! Check out the interactive walkthrough below for reference. Happy scheduling!



    Respond to Instagram Messages From Within Cloud Campaign

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      Lauren Tew
    • on 01-01-2022

    You can now respond to Instagram direct messages within the Monitor section of Cloud Campaign!

    Simply relink your Instagram account and navigate to the Direct Messages tab to see your DMs start rolling in. New messages, as well as story mentions and story replies, will all be included in the Direct Messages inbox.

    Note: You will have 7 days to respond to new messages via the dashboard. After that window, you will not be able to respond through the dashboard and must respond directly from Messenger.

    If you experience any issues with this feature, please shoot us a note at support@cloudcampaign.io.

    Cloud Connect is Live!

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      Lauren Tew
    • on 11-01-2021

    We're stoked to announce Cloud Connect is now available for all customers! Cloud Connect is a new feature that lets your clients link or reconnect their social media accounts without logging in or sharing usernames and passwords. It's a fast, easy, and safe way to connect your client's account to Cloud Campaign.

    Check out this GIF to learn how to access the feature. If you experience any issues using Cloud Connect, please shoot us a note at support@cloudcampaign.io. Happy connecting!

    Tagging Enhancements

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      Lauren Tew
    • on 10-01-2021

    Several improvements have been made to tagging. You can now copy/paste after an @ symbol to tag accounts on all platforms that support tagging. Searching for tags on LinkedIn just got easier - find the page you’re looking for with improved search functionality. You can also now tag organizations from a personal LinkedIn account in your posts.

    Drop us a line at support@cloudcampaign.io if you have any questions about this new functionality or how it can improve the way you tag or @mention users.

    Improvements to Image Uploading

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      Lauren Tew
    • on 10-01-2021

    Image lovers, rejoice! You can now upload up to 10 images at once when creating content. This lets you add more visual storytelling to your content with fewer clicks. To make wrangling those images easier, you can now drag and drop content with your mouse to change the order in which images are posted. Check it out!

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    Please note that not all platforms support multi-image posts. Images will be posted in the order they're arranged until the platform cap is reached. Here are the current image upload caps by platform:

    • Facebook: 10 images
    • LinkedIn: 9 images
    • Twitter: 4 images
    • Google My Business: 1 image
    • Pinterest: 1 image
    • Instagram: 1 image (up to 10 if manual publishing is enabled - click herefor details)

    Drop us a line at support@cloudcampaign.io if you have any questions about this new functionality or how it can improve the way you create multi-image posts.

    Category & Hashtag Analytics Improvements

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      Lauren Tew
    • on 09-01-2021

    View Your Most Engaging Content

    You can now see the content associated with your most engaging categories and hashtags! In Category and Hashtag Analytics (under Monitor), click on the new filter icon to see the top posts in your content library.

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    Make Data-Driven Marketing Decisions

    We’ve also analyzed attributes across thousands of social media posts, developing key insights to help you make faster data-driven marketing decisions. Navigate to your Category or Hashtag Analytics (under the Monitoring section) to access the new “Insights” box showing what content your audience engages with the most over a specific time frame.

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    Let us know if you have any questions about this new functionality or how it can improve the way you engage with your media library. Drop us a line at support@cloudcampaign.io if you need any assistance navigating your Category or Hashtag Analytics.

    Bug Fixes and Improvements

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      Lauren Tew
    • on 07-01-2021

    Over the past few weeks, we've made minor improvements and fixed small bugs causing problems for our users. Below is a short list of some of the bug fixes we've pushed out:

    • Canva authentication issue resolved.
    • Special character currency issue fixed for ad analytics (Euros are now €).
    • Youtube title and description bug fixed.
    • Instagram post stability issues have been resolved.

    Please let us know if you encounter any other issues by reaching out to us at support@cloudcampaign.io or chat with us here.

    Category Based Reporting is Live!

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      Lauren Tew
    • on 07-01-2021

    Category-based reporting has moved out of Beta Mode and is now generally accessible to all Cloud Campaign users. Under Analytics > Category, you can look at the data behind all your Cloud Campaign categories and see your most used, viewed, and engaging content categories — helping you drive a smarter social media marketing strategy as you go forward.

    Try it for yourself and see how other agencies are getting better results from their categories with category-based reporting. Reach out to us at support@cloudcampaign.io if you have any questions about how to navigate your category analytics.

    Social Inbox Improvements

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      Lauren Tew
    • on 06-01-2021

    We heard your feedback around slow load times in our social inbox. So, we enhanced the social inbox and made it more performant - posts pushed into the social inbox will load faster and nested comments will also load on demand. The Social Inbox improvements allow you to start responding to customer inquiries and interacting with people across all social profiles without delay.

    Instagram Video Thumbnails

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      Lauren Tew
    • on 06-01-2021

    We've heard your feedback around selecting a thumbnail of your choice when sharing videos on Instagram. We're happy to say that, as of today, you can take a frame of your choosing and make it the thumbnail image for your Instagram videos! 🎉

    When you go to post content to your channels or when you're adding content into the content library, you'll simply scroll through the video to find the frame you like and select the screen icon (in Content Library) or "Use Frame as Thumbnail" (in the Post Now section).

    Customize the look and feel of your Instagram feed just a little bit more with custom thumbnails when uploading Instagram videos. If you have trouble using this feature, please reach out to our support team at support@cloudcampaign.io.

    Hashtag Reporting is Live!

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      Lauren Tew
    • on 05-01-2021

    After a successful Beta launch, our Hashtag Reporting functionality is now ready and available for all Cloud Campaign users! In addition to robust analytics for hashtag performance across all social channels, we've added a helpful walkthrough to help new users get acquainted with the platform.


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    As you first dive into the platform, the optional guide can educate users on where to find the analytics they're most interested in. The Beta release allowed us to show off the top hashtags section of the platform, but we've also included a new section with this release - number of hashtags per post.


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    Hashtag Reporting can empower agencies to better understand their clients, their marketing initiatives, and keep clients informed about the growth of their social profiles. Start making the most of marketing campaigns, social profiles, and hashtags with our brand new Hashtag Reporting features! Track custom hashtags, keep up with trends, and learn exactly how hashtags perform across different platforms and impact performance.

    If you're already a Cloud Campaign customer, please reach out to us if you're interested in learning more about Hashtag Reporting or have questions about how it works. If you're not already a customer, sign up for a 14-day, free trial or talk to our team today!

    Watermarking Improvements

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      Lauren Tew
    • on 05-01-2021

    Quick Bug Fix: We fixed a bug with our watermarking functionality that was sometimes making watermarks too big when applied to images. If you noticed this problem before, rest assured it’s all fixed now!

    Get More Insights on your Top Performing Post-Types!

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      Lauren Tew
    • on 05-01-2021

    We heard from you that it’s difficult to visualize what your top performing content looks like. Sure, you could check the Post Insights tab, but what actually is a Video Post with Long Caption Asking a Question?

    Well, good news, you can now click on the description in the Post Insightssection and see all of your content that matches the post type characteristics. No more guessing what your top content is. Give it a try today!

    White Labeled Support Docs

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      Lauren Tew
    • on 03-01-2021

    Access your new, free support docs that are completely white-labeled and client-ready.

    Easily teach your clients how to use the platform by sharing this complete guide with them.

    Access it by clicking the new 'Support Docs' link in your main dashboard menu.

    Earn $25 by Recommending Cloud Campaign

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      Lauren Tew
    • on 03-01-2021

    We just launched our new referral program, enabling you to earn $25 for simply setting a *qualified meeting with our sales team.

    • Have a friend that needs a new SMM tool?
    • Know of a Facebook or LinkedIn group of marketers?

    Simply use your referral link to encourage other marketers to sign up for a demo with our team and earn $25 for every meeting attended and another $25 if they sign up to be a customer. They also receive $25 off their first month by using your link.

    To sign up for the referral program, simply click the "Earn $25…" button in the left navbar.

    activate-referral-program.png

    Once enabled, you will be given a unique link that you can share via social media, email, text, or however you can get in front of your audience.

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    What're you waiting for? Start earning $$ today!

    *A "qualified meeting" is a meeting with an agency or freelancer that manages 3 or more clients.

    Bulk Content Categorizing

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      Lauren Tew
    • on 03-01-2021

    Categorize your content when uploading in bulk via CSV - simply add a new column to your spreadsheet titled 'Category'.

    Add multiple categories using commas.

    Learn more about bulk uploads and this new feature here..

    Facebook and Instagram Ad Analytics

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      Lauren Tew
    • on 03-01-2021

    A bit back, we announced a Beta rollout of Facebook and Instagram ad analytics. Today, we're happy to share that Paid Social Analytics are available for all Agency customers.

    If you're not on the Agency tier, navigate to the Billing Info tab in your account to switch plans.

    Save hours every month with built-in, client-ready paid social reporting. We will automatically capture the past 13 months of Facebook and Instagram ad results and include them in an easy-to-read report alongside your organic social and web analytics.

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    To use the feature:

    1. Make sure you are on the Agency Tier. Navigate to your Billing Info tab if you need to switch plans.
    2. Navigate to the Brand Settings view by clicking on the gear icon and then click on the Integrations tab.
    3. Click Facebook Ads to be redirected to Facebook and connect that client's ad account.
    4. In about 10 minutes, you will see the client's ad results pulling into the Ad Analytics tab in the left navbar.

    What are you going to do with the hours you just saved this month?


    New Mobile Dashboard

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      Lauren Tew
    • on 03-01-2021

    Look here! We're introducing the new, mobile-friendly Cloud Campaign dashboard! We've pared down the complexity of our web interface to simplify mobile workflows for marketing agencies and freelancers who need to keep up with their clients while on-the-go. The mobile dashboard is now available to all customers.

    Dashboard View

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    The new mobile dashboard homepage allows you to digest all of the important stats and updates from all of your clients and social profiles. You can quickly see the accounts and integrations linked up to a client's profile, who has access to the Cloud Campaign workspace, the posts that have gone out, and how they're performing.

    Create View

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    The Create View in the mobile dashboard allows you to create content and post from anywhere. With the ability to add custom images, videos, and links directly from your phone, as well as direct access to Pexels' database of copyright-free images, you can plan out and post your client's content at a moment's notice.

    Schedule View

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    From the Schedule View, you're able to see all of the upcoming and published posts for your client's social profiles. When you're managing multiple accounts and clients, the mobile schedule view can help you stay organized and ensure you're keeping up with your client's needs. Our Instagram Grid Preview even allows you to easily visualize what a post will look like when it hits your client's Instagram profile, helping you make changes quickly, if necessary.

    Social Inbox

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    The mobile version of Cloud Campaign's Social Inbox will be a fan favorite. Now you can manage all of the engagement with each and every one of your social profiles in one place. From here, you can see messages and engagement with your social profiles, quickly respond to questions, and consistently stay in touch with your clients and customers from a mobile-friendly interface.

    To use the mobile web app:

    To use the mobile web app, log into your account on cloudcampaign.io with your mobile device. Once you've logged in, you'll be able to easily start utilizing the available mobile features including: view linked accounts and integrations, users, posts that have gone out and their performance, create and post content, view all of the upcoming and published posts, access the Instagram Grid preview, and you can see messages and engagement with your social profiles!

    Need to access a feature that is not yet released on mobile? No problem! You can quickly toggle from the mobile web app to the desktop view to access these features by simply clicking the "Aa" icon in the upper-right hand side of your screen. Once you click "Aa," you'll want to click "Request Desktop Site"to toggle to the desktop view!

    Want to learn more or try it for yourself? Head to our live, interactive demo or sign up for a 14-day, free trial.

    Instagram Direct Publishing

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      Lauren Tew
    • on 03-01-2021

    You can now schedule and publish video and image content directly to Instagram through Cloud Campaign! Our customers can now post directly to Instagram without logging in to Instagram when posts need to go live. Agencies and freelancers can now improve the way they automate, plan, execute, monitor, and analyze their client's social media marketing initiatives with Instagram.

    Here are some technical details about our new connection through Instagram's Content Publishing API:

    Photo Requirements

    • Maximum file size: 8MiB
    • Aspect ratio: Must be within a 4:5 to 1.91:1 range
    • Minimum width: 320 (will be scaled up to the minimum if necessary)
    • Maximum width: 1440 (will be scaled down to the maximum if necessary)
    • Height: Varies, depending on width and aspect ratio
    • Formats: JPEG

    Videos must meet the following specifications:

    • Container: MOV or MP4 (MPEG-4 Part 14), no edit lists, moov atom at the front of the file.
    • Audio codec: AAC, 48khz sample rate maximum, 1 or 2 channels (mono or stereo).
    • Video codec: HEVC or H264, progressive scan, closed GOP, 4:2:0 chroma subsampling.
    • Frame rate: 23-60 FPS.
    • Picture size:
    • Maximum columns (horizontal pixels): 1920
    • Minimum aspect ratio [cols / rows]: 4 / 5
    • Maximum aspect ratio [cols / rows]: 16 / 9
    • Video bitrate: VBR, 5Mbps maximum
    • Audio bitrate: 128kbps
    • Duration: 60 seconds maximum, 3 seconds minimum
    • File size: 100MB maximum

    The new options that users will see when linking or relinking their Instagram accounts to Cloud Campaign:

    Screen Shot 2021-01-26 at 8.02.11 PM.png


    Content Supported:

    As of now, our ability to connect to Instagram and directly publish your content only allows for single image or video posts. There is no way to support stories or carousel posts through Instagram's API at this time.

    Have additional questions or want to get started using Cloud Campaign with Instagram? Reach out to us here.

    Generic Platform Publishing

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      Lauren Tew
    • on 03-01-2021

    Cloud Campaign is now making it easier to post to all of your social profiles. With our new updates to Generic Platform Publishing, you can receive notifications to post content out to any additional social platform(s) outside of Twitter, LinkedIn, Facebook, Instagram, Pinterest, Google My Business, or YouTube.

    Marketing agencies and social media managers are always looking to experiment with new channels and find better ways to syndicate their content. Generic Platform Publishing offers an easier way for agencies to automate their posting workflows. Now, teams can simply schedule content to any channel in Cloud Campaign, and if it can't be automatically posted, you'll receive a reminder via email when it's time to post to Snapchat, TikTok, Tumblr, Reddit, etc.


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    Agencies and their clients can continue to work collaboratively through Cloud Campaign's Content Approvals platform and calendar to ensure consistency across every social profile. Generic Platform Publishing allows agencies to keep all of their social schedules and workflows in one place.


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    Generic Platform Publishing is a great way to automatically remind yourself when content needs to go live to the social accounts you can't automatically schedule posts for. If you have questions about how it works or are interested in setting it up, please don't hesitate to reach out to our team, we're always happy to help. :)